Technician Frequently Asked Questions

 

1.      Is Reach successful?

Established in 2017, we have proven our technicians can be very successful, dental offices want our service, manufacturers desire to partner with us, and service can be profitable. We have quickly become the fastest growing service provider in the markets we serve.  

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2.       Are Reach technicians employees, franchise owners, or contract workers?

Reach technicians are W-2 employees with full benefits - medical, dental, vision, and retirement. We are built around technicians and we want them to feel very connected. We did not feel a franchise or contract relationship would accomplish this desired connection.        

 

3.       How does the pay system work?

A technician receives base pay + commission for the services and repairs they perform. The commission percentage increases as a technician reaches higher levels of production. Technicians are also rewarded for new clients and company profitability.  Pay is provided two times each month. Our compensation program supports a technician in making a transition to pay directly associated with production.  

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4.       How does the vehicle situation work?

Our technicians choose and own their vehicle. They pick what they want to drive and use their vehicle whenever they want.  To pay for the vehicle and associated costs, they receive a vehicle allowance during the first 12 months and the entire client trip charge at month 13+.  

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5.       What are benefits like at Reach?

We are partnered with Oasis Paychex, a Professional Employers Organization with 325,000+ employees.  This gives us buying power and a strong benefits package for medical, vision, and dental. We also have a SIMPLE IRA retirement account set up for each technician, with the company making a contribution each pay period. Taking care of our technicians and their families is important to us.

 

6.       How do we get parts?

We have established a relationship with more than 90 parts distributors and manufacturers.  Approximately 95% of the parts we need are available through these relationships.  If we need a part outside of this, we order it for our clients from an authorized dealer, as suggested by the manufacturer. We are always working for more access and as our value to manufacturer's grows, so does our access.

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7.       How are successful territories built?

Success starts with our appealing service based on capable and dedicated technicians, proactive service, technology for easy requests, and more affordable rates. Our technicians first connect with their good clients and then with new clients through referrals. The company also provides marketing tools and coaching to build new relationships and promote the Reach brand.